Grievance Policy

At GeM Consultancy Services, we are committed to ensuring the utmost satisfaction of our customers with the services we provide. Our primary objective is to address any concerns or grievances promptly and effectively, in line with Rule 5(9) of the IT Rules, 2011, to uphold transparency and fairness in our operations. User transactions on the Website are secure, and credit/debit card information is handled by authorized payment gateways.

A grievance is characterized as any dissatisfaction expressed by a customer, whether in person, in writing, or via communication channels, regarding any perceived error, mismanagement, or inadequacy in the services rendered. Conversely, a query pertains to any doubt, confusion, or inquiry a customer may have about our services, not necessarily stemming from dissatisfaction.

Grievance Portal: Visit our dedicated grievance portal to register your concerns.
Email: Reach out to us at consultant@gem-portal.co.in to communicate your grievances.

1. Date of receipt
2. Unique Grievance Number
3. Expected resolution date
4. Name, designation, and contact details of the concerned officer
5. Method for grievance redressal using the Unique Grievance Number provided
6. Closure of Grievances

Our team agrees to redress the complaint within a specified timeframe.
You confirm in writing that you have received a satisfactory response.
Failure to respond within eight weeks after our written response.
Certification by our Grievance Redressal Officer that all obligations have been fulfilled.

Records of complaints and their resolutions are securely maintained in our database for a minimum of one year from the date of resolution.

We periodically review our grievance resolution policy considering internal factors such as organizational changes and external factors like legislative amendments and technological advancements. Audit results, if conducted, also contribute to the policy review process.